Cancellation & Return Conditions

Cancellation & Return Conditions

• The Buyer is responsible for inspecting the delivered products for defects at the time of delivery, in accordance with Article 23/c of the Turkish Commercial Code No. 6102.

• If there is an obvious defect in the delivered products, the Buyer is obligated to notify the Seller within 3 (three) days, as per Article 23/c of the Turkish Commercial Code No. 6102. Otherwise, the Buyer will be deemed to have accepted the delivered product in its defective condition according to Article 223 of the Turkish Code of Obligations No. 6098.

• The Buyer has the obligation to inspect and control the delivered products for any hidden defects that are not clearly visible, and if a defect is identified within 8 (eight) days from the date of delivery, the Buyer must notify the Seller immediately. Otherwise, the Buyer will be deemed to have accepted the delivered product in its defective condition according to Article 223 of the Turkish Code of Obligations No. 6098.

• The Buyer is required to create a return request via the Website along with the defect notification and send the product back to the Seller in the same complete and intact condition in which it was received. To return the delivered product for any reason, it must be preserved in its original packaging, sent back with all packaging materials intact, and without physical damage. Additionally, all original and copies of the delivery note and invoice must be included with the product.

• If there is any damage that is not immediately noticeable without opening the package (such as dents, wetness, etc.), the Buyer should request the delivery person to prepare a report.

• The Seller will inspect the product upon receiving it back after a properly made notification. If the Buyer’s claims are valid, the Seller will replace the defective product and cover all expenses. The Buyer may also request a refund, which will be processed within 10 (ten) business days.

• In cases where the stock of the new defective product is unavailable or similar compelling reasons arise, the Seller commits to refunding the product price to the Buyer in the same method used for payment, without any interest or fees.

• The provisions of the Tax Procedure Law No. 213 and related regulations are reserved for product returns, and both the Buyer and Seller are obligated to comply with these provisions.